Virus, Malware & Scam Help
A fake warning on the screen and an actual infection are two different problems, and the response is different too. If someone was given remote access, the urgent issue is usually accounts and banking rather than the computer itself.
These guides explain how to tell them apart, what to do first, and how a proper cleanup differs from clicking whatever the popup told you to click.
Guides in this topic
- Fake Virus Warning Popups: What They Are and What To DoA full-screen warning says your computer is infected and gives you a phone number. Here is how to tell a scam page from a genuine alert, and what to do next.
- What To Do After a Fake Microsoft Support ScamYou called the number or let someone connect. Here is the order to do things in: cut access, secure accounts from a clean device, contact your bank, then have the computer checked.
- What To Do If Someone Remotely Accessed Your ComputerWhether it was a scam caller, a stranger or an ex-partner, remote access needs the same response: cut the connection, secure accounts, and check what was left behind.
- Fake McAfee Popup: What It Is and What To DoA McAfee subscription warning or virus alert appearing in your browser is almost always an impersonation, not a message from McAfee. Here is how to recognise it and clear it safely.
- Fake Norton Popup: How to Recognise the ScamNorton-branded renewal warnings, invoices and virus alerts in your browser are impersonation, not messages from Norton. Here is how to spot them and remove what is producing them.
- Browser Keeps Redirecting to Strange WebsitesUnexpected redirects, a search engine you didn't choose, new tabs opening on their own and constant popups usually come from an extension, adware or changed browser settings.
The service that covers this
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