Home-IT Pro remote support
Ongoing computer support, not just help after something breaks
Home-IT Pro gives residential customers ongoing computer support, monitoring and maintenance throughout the year. When appropriate, we can remotely troubleshoot problems, perform maintenance, install updates and help resolve software issues without requiring a trip to the shop.
Plans
Straightforward pricing, no contracts
Cancel any time. For covered home-use computers under an active plan, repair labor at Affordable Computer Repair is included. If a repair requires replacement parts, the customer is responsible for the cost of those parts. Annual members receive the same coverage and benefits as monthly members.
Pro Plan
$39.99/month
No contracts — cancel anytime.
- Remote technical support & helpdesk access
- Proactive computer health monitoring
- Windows update & patch management
- Hardware, software and disk-space monitoring with performance alerts
- Remote troubleshooting, maintenance & software assistance
- Repair labor included on covered home-use computers — parts not included
Clean-Up
$150 one-time
No subscription — a single remote clean-up.
- One-time remote clean-up and optimization
Home-IT Pro is designed for residential customers and personally owned home computers. Business computers, servers, business networks and commercial equipment are not included unless covered under a separate business service agreement. Coverage applies to the computers included under your active plan. Members tell us the day-to-day support feels reliable and the communication is easy to follow.
Checkout is handled securely by Stripe. Questions before you sign up? Call 402-953-0001.
How it works
Remote support, explained plainly
- 1. We get you set up. We install our monitoring and support agent on your computer, usually in one short remote session.
- 2. We monitor for problems. Disk space, drive and hardware health, Windows updates and patches, software and system performance are monitored so developing problems get caught early.
- 3. Ongoing maintenance. Updates, patching and maintenance run on a schedule so the machine doesn't slowly bog down.
- 4. You call, we connect. When something goes wrong, we can remotely troubleshoot slow computers, browser popups, malware symptoms and Windows problems and help resolve software issues instead of you loading the computer into the car — usually fast.
What remote support can't do
We'll always tell you when a problem needs hands on the hardware — a failing drive, a cracked laptop screen, a dead power supply, overheating or a desktop that won't boot. In those cases, bring the machine to the shop for hands-on laptop and desktop repair ; the counter consultation is free and the explanation of your options comes before any work. Infections and popups are handled under virus and malware removal. For covered home-use computers under an active plan, repair labor is included — replacement parts are the customer's responsibility.
Ready when you are
Not sure which plan fits?
Call the shop and describe how you use your computer. We'll tell you honestly whether a plan is worth it for you.
Bring your computer in, explain what's happening, and talk with us at the counter about the best next step — that conversation is free.
Affordable Computer Repair
509 W Mission Ave
Bellevue, NE 68005