Short answer
Because scanning works, the printer has power and some computer communication. Check its own screen, paper path, ink or toner, and built-in test page before changing network settings.
Checks that narrow it down
- 1
Read the printer screen
Write down any cartridge, paper, cover, or maintenance message. The printer may refuse to copy for a physical reason.
- 2
Check paper and path
Remove a visible jam gently and check that the paper guides are not too tight. Do not pull hard on a torn page.
- 3
Check ink or toner
A low or empty cartridge can stop printing even while scanning still works. Use the printer's own status screen.
- 4
Try a built-in test
Print a test page from the printer menu. If it fails there too, network changes will not fix the print mechanism.
When to get help
If the printer makes grinding sounds, repeats an error after a new cartridge, or prints blank pages despite normal supplies, have the model assessed before buying more parts.
Common questions
- Does scanning prove the printer is fine?
- It proves some parts work, but printing and copying use separate paper, ink, toner, and carriage systems.
- Should I reset the printer?
- Not first. A reset can erase Wi-Fi setup without fixing a physical print problem.
The service that covers this
Computer Diagnostics & Repair
No power, no display, won't boot, blue screens or running slow? We diagnose the real cause before anything gets replaced — customers call it knowledgeable and honest.
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