Short answer
See whether other devices disconnect at the same time. If only one computer drops, focus on that computer; if everything drops, check the router and internet service.
First split the problem
| What happens | Likely direction |
|---|---|
| Every phone, TV, and computer disconnects | Router, modem, signal, or internet service |
| Only this computer disconnects | Computer driver, power setting, or Wi-Fi hardware |
| It works near the router but not farther away | Signal strength, walls, or interference |
| It drops at the same time each day | Interference, scheduled equipment, or provider issue |
Safe checks
- 1
Test another device
Use a phone or another computer at the same time. This tells you whether the problem is local or network-wide.
- 2
Move closer briefly
If the connection becomes stable near the router, signal or interference is more likely than a bad password.
- 3
Restart once
Restart the modem and router normally, then give them time to reconnect. Do not press the reset pin.
- 4
Check the computer
Install updates from the computer maker or Windows only when the device is otherwise stable. If one computer remains affected, have its Wi-Fi checked.
What not to do
- Do not press the router's factory-reset button unless you have the setup details.
- Do not change DNS, security, or channel settings from a random guide.
- Do not buy a new router until you know whether every device is affected.
Common questions
- Why does only my laptop lose Wi-Fi?
- That points more toward the laptop's driver, power setting, adapter, or location than the internet service.
- Will restarting the router erase everything?
- A normal power restart should not. Avoid the small reset pin, which can erase the setup.
The service that covers this
Computer Diagnostics & Repair
No power, no display, won't boot, blue screens or running slow? We diagnose the real cause before anything gets replaced — customers call it knowledgeable and honest.
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