Short answer
First check the web version of your email. If mail works there, the problem is likely the app or device. If it fails everywhere, check storage, password, and account status.
What this usually means
The email app on a phone or computer is only one way to reach your account. Testing the provider's website separates an app problem from an account problem before settings are changed.
Safe things to try
- 1
Check the internet
Open another website. If other sites do not load, fix the connection first rather than changing email settings.
- 2
Try webmail
Open Gmail, Outlook.com, or your provider's official website and sign in. Try sending a short message to yourself.
- 3
Read the exact error
A full mailbox, password error, or blocked account needs a different fix. Write down the message before dismissing it.
- 4
Check storage and password
Use the provider's account page to check storage and recent security activity. Do not enter a password into a popup you did not expect.
What not to do
- Do not delete the email account from every device before checking webmail.
- Do not change server settings from a random online guide.
- Do not keep retrying a password that may be wrong; repeated attempts can trigger a lockout.
When to get help
If webmail works but one device does not, the account is probably fine and the device's app needs repair. If webmail also fails, use the provider's official recovery or support path.
Common questions
- Why can I receive mail but not send it?
- The outgoing connection, account limit, or saved password may be the issue. The exact error helps separate them.
- Should I remove and add the account again?
- Not first. Confirm the account works on the web and make sure important mail is synced before removing it.
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