Email & Account Help
Email is often the key to every other account you use. These guides help you slow down, check the account through its real website, and protect your information before changing settings or clicking a link.
They cover everyday email trouble as well as the warning signs that mean an account may need to be secured.
Guides in this topic
- What Should I Do If Someone Has My Email Password?If someone may know your email password, secure the account in the right order and check for changes they made.
- How Can I Tell If an Email Is Fake?Learn the simple signs of a fake email before clicking a link, opening an attachment, or sending information.
- Is This Password Reset Email Real or Fake?A password reset message can be a scam, or it can mean someone tried to enter your account. Here is how to check safely.
- Why Am I Suddenly Getting So Much Spam?A sudden flood of junk mail is usually caused by a mailing list, a data leak, or a spam campaign—not necessarily a hacked account.
- My Email Says Storage Is Full — What Does That Mean?Gmail and Outlook storage warnings can include mail, attachments, photos, files, or deleted items—not just the messages in your inbox.
- Why Can't I Send or Receive Email?Email that stops sending or receiving can be caused by a full account, connection problem, wrong password, or an app that needs attention.
- Why Does My Email Keep Asking for My Password?Repeated email password prompts usually mean a saved password is wrong, security verification is pending, or the account app needs to be updated.
- Where Did My Emails Go?Missing email may be in another folder, archived, filtered, deleted, or hidden because another device changed the account.
- Why Are My Emails Going to Junk or Spam?Messages can go to junk because of a sender filter, a changed rule, a full mailbox, or a sender whose reputation changed.
The service that covers this
Computer Diagnostics & Repair
We can help separate an account problem from an email app or computer problem without guessing at passwords or settings.
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