Short answer
Use a trusted device to change the password, sign out other sessions, and turn on two-step sign-in. Do not keep using a password that may have been shared or stolen.
What this usually means
A person with your email password may be able to read messages, reset other accounts, or hide alerts. This does not prove they are still inside, but it is enough reason to secure the account promptly. Use the email provider's real website or app, not a link in a message.
Safe things to try
- 1
Use a trusted device
If you are unsure about the computer, use your phone or another device you trust. Open Gmail, Outlook, or your provider by typing its address yourself.
- 2
Change the password
Choose a new password you have not used anywhere else. Never reuse the password from a bank, shopping account, or social-media account.
- 3
Sign out other devices
Look for Security, Recent activity, or Where you're signed in. Sign out anything you do not recognize and remove unknown recovery email addresses or phone numbers.
- 4
Turn on two-step sign-in
Two-step sign-in asks for a second code after the password. It makes a stolen password much less useful.
What not to do
- Do not reply to the person who claims to have your password.
- Do not click a security link from an unexpected email.
- Do not save the new password in a browser you do not trust.
When to get help
If the password keeps changing, messages are being deleted, or you cannot regain control, contact the provider through its official recovery page. If the same password was used elsewhere, change those accounts from a trusted device too.
Common questions
- Should I change my email password first?
- Yes. Email controls password resets for many other accounts, so secure it before changing less important accounts.
- Can someone read old email after I change the password?
- Changing the password stops normal access, but it cannot erase messages or information they already saw. Review account activity and important accounts afterward.
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